For shipping quotes, place the items you would like to purchase in your cart, go to your cart, then click “Proceed to Checkout”. Enter your shipping zip code and the shipping rates will automatically generate based on the item’s weight and the delivery location. If the shipping rates do not generate, please contact us.

Orders are processed within two business days if the product is in stock. If the goods need to be ordered at the factory, the order processing may take 15 – 20 days. Before buying, it is advisable to clarify the availability of goods in stock.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us.

Conditions of sale: The Distance Selling Regulation gives consumers certain rights. However, please note that any fabric or cut trimming is supplied to you as a custom made length. (It has been cut to the customer’s specification) and you do not have the right to return the item(s) if it/they are unsuitable. This does not affect your statutory rights under the faulty goods act.

Being in line with the distance selling regulation rules. When we take it back You do have to pay the postage on the returning of your goods and the receiving of your goods.

We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control

We cannot be held responsible for items lost in the post. Return shipping costs and the risk of loss of all products are your responsibility until received by us.

DELAYS

Rozitta Rapetti is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages.  For any other questions or inquiries, please contact us.

DUTIES & TAXES

Orders shipped outside of the Italy may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as Satechi has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. International orders will not be refunded for failure to pay import duties, taxes or fees.